Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is executed electronically between Holijet (“Platform Operator” / “Intermediary”) and the customer (“Customer” / “Buyer”) who makes a reservation through the Holijet platform. The Agreement outlines the rights and obligations of the parties in accordance with applicable consumer protection laws and e-commerce regulations.

1. Parties

• Platform Operator: Holijet

• Customer: The individual or entity who completes a reservation through Holijet.

By completing a reservation, the Customer is deemed to have accepted the terms of this Agreement.

2. Subject of the Agreement

This Agreement regulates:

• the reservation of tourism-related services (tours, activities, experiences),

• online payment procedures,

• cancellation and refund processes,

• and the rights and obligations of both parties.

Holijet acts as a marketplace and is not the provider of the services listed. The service contract for each reservation is directly between the Customer and the Supplier (tour operator, guide, or activity provider).

3. Pre-Contractual Information

Before completing a reservation, the Customer is presented with:

• details of the Supplier (name, company details, contact information),

• characteristics and scope of the service,

• price, taxes, fees, and any additional charges,

• cancellation and refund terms,

• any service-specific rules or restrictions.

The Customer acknowledges that all pre-contractual information has been reviewed and accepted prior to the transaction.

4. Reservation and Payment

• The Customer selects the service, date, and number of participants and completes the reservation online.

• A confirmation email, SMS, or platform notification is sent upon successful booking.

• Payment is processed through Holijet’s secure payment systems or third-party payment providers.

• Full or partial pre-payment may be required, depending on the Supplier’s rules. This is clearly stated during the booking process.

• A reservation becomes valid only after the payment has been successfully completed.

5. Cancellation, Modification & Right of Withdrawal

• All cancellation or modification requests must be submitted exclusively through the Holijet platform.

• Each service may have its own cancellation policy determined by the Supplier. These conditions are clearly displayed on the service page.

• The traditional “right of withdrawal” (cooling-off period) may be limited or not applicable to time-specific tourism services, in accordance with global industry practices.

• If applicable, the Customer must submit a withdrawal/cancellation request in written form (via email, in-platform form, or support request).

6. Refund Policy

• Cancellations made within the Supplier’s free cancellation period qualify for a full refund.

• Cancellations made outside this timeframe may result in partial or no refund, depending on the Supplier’s policies.

• If the Customer fails to attend the activity (“no-show”), and the Supplier’s terms specify this, the booking may be considered non-refundable.

• If the Supplier cancels the service due to operational reasons or force majeure, the Customer will receive a full refund.

• Refunds are issued to the original payment method unless an alternative refund type (voucher, credit, etc.) is offered and accepted by the Customer.

7. Communication & Customer Notifications

• Cancellation, modification, or refund requests are processed through Holijet’s support system.

• Supplier-initiated changes (e.g., meeting point adjustment, route update) will be communicated promptly.

• If the change is minor and the service remains substantially the same, the booking continues.

• If the change significantly affects the experience, the Customer may request cancellation and a full refund.

8. Limitation of Liability

• Holijet operates as a marketplace and is not responsible for the actual provision, quality, safety, or content of the services offered by Suppliers.

• Holijet’s responsibility is limited to facilitating the reservation, payment, communication, and refund processes.

• Any dissatisfaction or service failure attributable to the Supplier must be resolved between the Customer and the Supplier, with Holijet supporting communication and documentation when necessary.

9. Force Majeure

• The Supplier may cancel services due to circumstances beyond their control (natural disasters, extreme weather, government restrictions, strikes, emergencies). In such cases, the Customer receives a full refund.

• If the Customer is unable to attend due to force majeure and provides valid documentation, Holijet and the Supplier may evaluate a refund request in good faith.

• Both parties agree to act responsibly and cooperatively in force majeure situations.

10. Dispute Resolution

• Any disputes concerning reservation, cancellation, or refund processes should first be directed to Holijet customer support.

• Holijet retains transaction records, communication logs, and cancellation requests as evidence if needed.

• If no resolution is reached, disputes will be handled in accordance with applicable consumer protection laws and competent legal authorities.

11. Protection of Personal Data

• By completing a reservation, the Customer acknowledges and agrees to Holijet’s Privacy Policy.

• Personal data (contact, identification, payment details) is used solely for reservation processing, customer support, and legal obligations.

• Holijet takes necessary technical and administrative measures to protect customer data (encryption, secure servers, restricted access).

• The Customer is responsible for ensuring that their contact information is accurate and up to date.

12. Acceptance and Enforcement of the Agreement

• By marking the confirmation box and completing the reservation, the Customer confirms that they have read, understood, and accepted the Distance Sales Agreement and the Pre-Contractual Information Form.

• The Agreement becomes effective at the moment of electronic approval and is binding for both parties